One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. If it is not working after changing the battery, try to turn the mouse switch off and on again. Can you send me the driver? Please refer to below links first and follow the setting steps. Is there anything I can do? What can I do?
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Genius XScroll Optical Mouse G5 USB
The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. What can I do? Xscroll is a plug and play mouse, it works with any Windows OS.
We have some problems with your product. Only if the model has a special function or Macro key setting is when you need to install the driver.
Try to change the battery first. The dongle, KB, and mouse require a code pairing process. Tried to change genuis, even downloaded drivers from your website, but nothing changes.
Mouse will stop working when moving or the cursor jumps randomly for no reason. Change the place where you use the mouse, test whether the frequency is affected by another device or pptical. You can log in into your Amazon account and generate a Amazon return label.
Genius Product Support – Xscroll
Please refer to below links first and follow the setting steps. If the problem is still the same, contact our customer support for assistance.
The double click is a button switch problem if you did not use any other firmware to update it. We judge that the witch is broken, please contact customer support for assistance.
Check if your device is a plug-n-play device or not.
Genius XScroll G5 PS/2 Optical Mouse (Black) Overview – CNET
What is System Requirement for SmartGenius? I bought a Genius product seven days ago. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. Can you send me the driver? I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems.
Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why? We appreciate your feedback for your Genius product user experience. Unfortunately, we do not offer global warranty on our products.
XScroll ioCenter for old model. My mouse has a left button problem – when I click once, sometimes it clicks twice.
Genius XScroll G5 PS/2 Optical Mouse (Black)
Feedback We appreciate your feedback for your Xscrill product user experience Support geniusnet. S so that means no driver is required always check that package contents.
If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O. My laptop cannot detect the product and the cursor is not moving in Windows 7, why? Is there anything Geniux can do? The mouse sensor data read performance will be impacted. But if it is not a wireless mouse, the mouse is broken.
However, it cannot be turned on anymore. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.
Is Xscroll compatible with 32 and 64 bit systems? If you have any other questions, contact customer support for assistance.