Related Products Apple iMac A Product sold without warranty: HP has scanned your product but currently has no suggestions for driver updates. Our items do not come with drivers or accessories unless otherwise stated. The media drive appears under USB ports in Device managers but has a small yellow symbol on the drive name.

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How does HP install software and gather data? Everything is fully tested unless otherwise stated. How long have you had the device?

Our items do not come with drivers or accessories unless otherwise stated. We are unable to determine your warranty status for the product and serial number provided. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information winvows solutions.

Select an operating system and version to see available software for this product. Choose ‘Refresh’ to update the list.

HP HDs personal media drive compatibility – Microsoft Community

I tried to open it today to get something off windoows it and none of my computers can recognize it. We offer a 3 month RTB warranty on all of our goods unless otherwise stated.


It is connected to my desktop and that is running Vista home prmium 32 bit. That is different and is part of the Administrative tools. Microsoft Windows 7 bit.

I mean specifically the following section. The Virtual Agent is currently unavailable. Solution and Diagnostic Hd500s Collection. We were unable to retrieve the list of drivers for your product. What should winfows next steps be to get my drive working?

If the disk does not become visible in Windows Explorer during the test then it is probably beyond the point of being salvageable. This product was sold by a third party. Would you like to hd500s the product details page for the new product? Hi, Did you read the document that I linked to? Please enter a Product Number to complete the request. Thanks for your feedback, it helps us improve the site. The personal media drive, like other consumer alternatives is designed to be recognized by the operating system when powered on and connected to a live USB 2.


Is my Windows version bit or bit?

Wait for the disk manager to become active. By using this site, you accept the Terms of Use and Rules of Participation.

HP Personal Media Drives

Message 1 of 1. Followed your instructions but when the computer window is opened all drive appear except my Personal Media Drive. Whatever you need give us a try and see what we have to offer.

wincows None HP downloads sites sometimes gives you a few more drivers than you need, but that only confuses the choice. Software Anti Virus Office. Hope this better explains my problem. Open download list Message 5 of To isolate the problem you wil have to remove the hard disk that is inside the personal media drive enclosure.