Nyima Yonten Replied on June 9, Sivaswami Replied on June 14, In reply to Nyima Yonten’s post on June 8, HP is compiling your results. Using Third Party Software is at your own risk.

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Select from the products you own. Please give me solution to enable me to use the scanner.

HP Scanjet G3010 Not working after Windows 10 Upgrade

To assist you to better, please provided us the information below: Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service?

Would you like to view the product details page for the new product?

I don’t even use any free Software except from Hardware manufacturers. Nyima Yonten Replied on June 14, Open download list Select your operating system and version. Please enter a Product Number to complete the request. Let HP identify any out-of-date or missing drivers and software. Both are to be purchased not free.


Not sure which drivers to choose? Product has been exchanged: I realize the inconvenience you are experiencing with B3010 Please get back to us with an update on issue with using Scanner in Windows 10, we will be happy to help.

Please use the product number and serial numbers of the new product to validate warranty status. Choose a different product series.

Sivaswami Created on June 8, Select the desired files and choose ‘Download files’ to start a batch download. Fix printer problems http: This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Are you able to use printing function? The list of all available drivers for your product is shown above. Dear Niyma Yoten Thanks for the response.

HP Scanjet G Photo Scanner User Guides | HP® Customer Support

I don’t see my operating system. This could take up to 3 minutes, depending on your computer and connection speed.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global scanjeg service number.


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HP Scanjet G3010 Photo Scanner

Drivers may be in development so please scajnet back at a later date or visit the product homepage. I suggest you to check if your computer is compatible for installing Windows This issue might occur if scanner driver is corrupt or there is change in scanner settings.

Am sorry to say that all the steps you have now prescribed have elsewhere in Community given and I tried not once but more than 3 times doing the same. Sorry this didn’t help.